According to the O.U.G. No 34/2014 on consumer rights within the contracts concluded with professionals as well as for the amendment and completion of certain regulation acts, the consumer has the right to notify Health Laboratory SRL in writing the his/her withdrawal from the distant agreement, without justifying the decision and without undergoing any other costs, within 14 calendar days, calculated from the date of physical possession of the product(s).
Hence, the consumer is entitled, within 14 calendar days from physical possession of the ordered products, to notify by writing an e-mail to firstname.lastname@example.org his/her decision to turn down the order. To exercise your right of withdrawal please request and fill in the withdrawal form.
You must return the products to the following address: Str. Vasile Voiculescu nr. 26, Secor 3, Bucuresti, within 14 days of the notification of the withdrawal decision. The returned order shall be accompanied by a copy of the invoice they were delivered with.
Health Laboratory will refund the customer within 30 calendar days from the reception of the items - if the products have not been received within 14 days from the notification of the withdrawal form, Health Laboratory shall refund the value of the products subject to return as soon as they are received.
Health Laboratory will refund the value of the order and the delivery cost by transfer to the bank account indicated by the customer. The cost of the returning shall be undergone by the customer.
If the customer wants a partial return of the order, namely certain items on the entire order, Health Laboratory will refund only the value of the products the customer wishes to return, less the cost of delivering the products. In this case the cost generated by the products return shall be undergone by the customer.
The consumer shall not return products which by their nature cannot be returned (conditions of the art. 16, letters d) e) of the O.U.G. No 34/2014 - d) the supply of products which are likely to deteriorate or expire quickly; (e) the supply of sealed products which cannot be returned for health security reasons or for hygiene reasons and which have been unsealed by the consumer).
The products to be returned must be sealed, intact and undamaged.